Ordering metal online at Online Metals

More information on mill orders, spot buying, and special orders will be added to this page soon. If your questions aren't answered below or through browsing and shopping our site, call us at 1-800-704-2157 and one of our customer service specialists will be happy to help you.

Navigation

In the picture to the right, the two columns of text in red are a complete listing of the top-level subcategories in each main category - Steel, Aluminum, etc. Clicking on any one of those links will take you to the subcategories of that product. For instance, if you click on the red subcategory link for "roundbar" under the STAINLESS STEEL Heading, you will end up on the page that displays the various types of Stainless Steel Roundbar that we carry in a linked list much like the one on our home page. Clicking on one of these will take you to the size you want where you may continue with the purchasing process.

At any time, from any subcategory or product page, you may use your browser back-button to go back to where you were, or use the navigation links at the side of the page.

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Shopping

When you reach the product you want, use the "dropdown menus"" to select one or more pieces of a pre - cut size, or the custom cut entry boxes to specify the size and quantity of each custom cut you wish to purchase. When you have entered your quantities and/or sizes simply click on the Add button underneath that product entry area. That item(s) will be added to your shopping basket and you will automatically be taken to a display of the contents of your basket:

online metals

Here, you may:

  • Change the quantities in your basket. Type a new number in the "quantities box" and then click the "change quantites" button.
  • Delete an Item. Click on the "delete" link at the right hand side of the product row.
  • Continue Shopping. Click the continue shopping button. Your items will be saved in your basket while you are taken back to the top of our site. (You can still change the quantities later)
  • Checkout. Click Checkout if you have added everything you want to your basket and are ready to purchase. You will be taken to a page where you will enter your customer information for purchasing and delivery (you'll still be able to change your mind)
  • Empty the Basket. Click on the "Empty the Basket" button. You will be a taken to a page that shows you your basket is empty. From there you may take the link back to the top of Onlinemetals.com
and continue shopping our extensive inventory.

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Checkout

You may check out at any time - assuming you have something in your basket. If you are viewing your basket contents, simply hit the "checkout" button. If you are elsewhere in the store, click on the checkout link at the bottom of each page. In either case you will be taken to:

  1. Customer Information page, where you will enter your billing and delivery information (if the delivery address and information is the same as billing, you may simply check the "same as billing" box)
  2. The next step is the Tax Information page (if applicable)
  3. The Order Confirmation page which displays your total cost including any applicable shipping and tax charges.
  4. The Payment Method Page where you enter your credit card information
Once you enter your Credit Card information your transaction is complete and you will see an onscreen receipt which you may print out for your records.

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Security

Your confidentiality and the security of your credit card information is insured by the use of Secure Sockets Layer or SSL technology. SSL is the Internet standard for the transmission of sensitive information on the web. It utilizes the highest level of encryption (encoding) available to the public and is much more secure than many of the other methods that people routinely use for credit card payment - including telephone or instore purchase.

SSL is based on 128 bit encryption. To give you an idea of how secure that is imagine a briefcase lock with three ten-digit cylinders. That lock provides about 1,000 possible combinations. 128 bit encryption is like having a lock with 32 sixteen-digit cyclinders which, if you do the math, comes out to something in the neighborhood of 320,000,000,000,000,000 possible combinations. Some lock.

Note: by US law, transactions for foreign customers are conducted with 40 bit encryption

The security of our servers is tested and attested to by GeoTrust. To view our security certificate, click on the security icon from any of the secure areas of our site. You can verify that you are in a secure area by looking at the key (Netscape 3.*) or padlock (Netscape 4.*) icon in the bottom left corner of your browser window. On a secure page, the key will be in one piece, the padlock will be closed. In Internet Explorer the padlock appears only when you are on a secure page.

Terms and Conditions

  1. All prices are subject to change without notice.
    1. Returns of standard-cut items may be accepted at OnlineMetals.com's option, subject to a 30% restocking charge. OnlineMetals is not responsible for shipping charges in either direction if the reason for return is not related to quality or workmanship.
    2. A buyer may not cancel any order that has been specially cut to size. OnlineMetals.com will always try to work with their customer in these situations, but reserves the right to not cancel the order.
    3. We do not accept C.O.D. orders
    4. All shipments outside the United States are quoted FOB Seattle WA. All online prices do not include shipment outside the United States.
    5. All online pricing is for smaller quantities. Larger inquiries are asked to call 800-704-2157 for quotation and delivery pricing.
    6. Credit terms are net 30 with approved credit by OnlineMetals.Com. All Purchase orders given at our online store ( Online Metals.Com ), must be accompanied by faxed credit references to 206-285-7836.
    7. All Washington State customers are subject to 8.9% sales tax.
    8. None of our employees have any authority to bind us to any affirmation, representation or warranty. Any technical advice we give with respect to the use of material is provided without charge, and will assume no obligation or liability for advice given and all such advice is accepted at the customers risk.

    Cutting

    As a service to our customers we allow for each order to have two free cuts. However , because of the time associated with making additional cuts to the product, we attach a nominal fee of $1.50 for each additional cut made to the item. Example: If you order 3 pieces of 1'' stainless steel round bar you will receive an additional charge of $1.50. PLEASE, call us at 800-704-2157 if you have any questions.

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