Sell Your Products on OnlineMetals.com
As a qualified Seller on the Online Metals Marketplace, you’ll have exposure to millions of loyal OnlineMetals.com customers across the US. And, with our supportive onboarding team and easy-to-use real-time order tracking tools, you can start selling your products fast!
No signup or subscription fees! We help you get started!
It's simple to sell on Online Metals: list, sell, ship, and get paid. No gimmicks, no hidden fees, and no games! When you work with Online Metals, you'll work with a real team (not an AI algorithm) who will best merchandise your product. Think of us as your e-commerce launchpad with. Start selling today!
The BEST Marketplace for Metals!
Our customers trust our brand to deliver Raw Materials, Tools, Manufacturing Parts, Safety Gear and more. Instead of bouncing around different websites, our customers can now find everything they need in one convenient marketplace. With your product and distribution expertise and our digital marketing know-how and brand reach, let's partner to create the best marketplace experience!
How Online Metals Supports Your Success
Loyal and Growing Customer Base
Digital Marketing & Onboarding Support
Industry-Leading Online Presence
Millions of Customers Waiting for You!
Makers
Machine Shops
Manufacturing Leaders
How Marketplace Benefits You
Reach More Customers
Your products will be discoverable by millions of relevant customers.
Low Commitment, Low Risk
No upfront or subscription fees. No cost to you until your products sell. No long-term commitment.
You Choose What You Sell
You choose the products, set the prices, and shipping methods. We'll handle the transactions!
How To Partner With Us?
Step 1:
Fill out the seller application in just a few minutes.
Step 2:
Your products are reviewed to determine if the partnership is a good fit.
Step 3:
The Marketplace Team assists with the onboarding process to ready-set-grow!
Getting Started
How do I join the Online Metals Marketplace?
- Sign the Terms and Conditions.
- Contact Elizabeth Dalton at [email protected] to schedule onboarding.
What types of materials can I sell?
The marketplace is designed for sellers of high-quality raw materials, including metals and plastics. Materials must meet specific quality standards and it is encouraged to have mill test reports or certificates of conformance available for our customers.
Selling and Pricing
Who determines the pricing?
You set your prices and inventory levels. The marketplace also supports dynamic custom cut pricing if you can cut materials to specific sizes.
Is there a commission?
Yes, a flat 18% commission applies to all sales. There are no hidden fees.
How do I add products?
We will help you start up your store by uploading your products and descriptions along with you. We will require your product prices, photo images, descriptions, product attributes (ie size, weight, dimensions), and anything else that will help sell your product. Once your store has launched we will show you how to add new product on your own using our store backend.
How do I receive and process orders?
We will provide you with a login to the backend of your store where you will be alerted to new orders received. You will confirm the order letting your customer know you are working on their order, process the order, and when you enter in the shipping tracking number into the system - the order will be billed.
How are payments handled?
Payments are securely held in escrow and disbursed directly to your bank account twice a month. Customers can pay by credit card or Net-30 terms.
Payouts
When do I get paid?
Payments are disbursed twice a month directly to your bank account. Until disbursement, your funds are securely held in an escrow account using PayPal's Hyperwallet solution, ensuring they are protected.
Shipping and Logistics
How does shipping work?
You have the option to use our pre-negotiated UPS rates through our UPS account or your own shipping account. If you choose to ship using our UPS account, we handle everything: we calculate the shipping cost for the customer, collect the charge, and pay UPS directly.
What if I need to handle customer-specific cuts?
The marketplace makes it easy to offer custom-sized materials. Customers can specify their needs directly on the platform.
How do I handle returns and refunds?
You can either adopt our standard policy or create your own. Our standard policy allows returns within 30 days of purchase, with a 30% restocking fee if no replacement order is placed. Customers are responsible for both initial and return shipping costs. Some sellers choose not to accept returns, while others follow similar policies—it’s entirely up to you.
How is customer service handled?
Sellers are required to provide timely, high-quality customer service, responding to all inquiries and escalations within one business day. Sellers must provide accurate and accessible customer service contact information, including a phone number with voicemail and a responsive email address. Failure to meet these customer service requirements may result in refunds being issued on the Seller's behalf, account suspension, or termination of the agreement.
Support and Compliance
How does fraud protection work?
All transactions are verified through a rigorous fraud-check process supported by thyssenkrupp North America’s credit team and Braintree credit card processing technology.
What about tax compliance?
We contract with Vertex, a tax compliance service, to calculate and manage retail sales taxes for every transaction. Funds are distributed to the appropriate states monthly directly from Online Metals. You do not need to worry about calculating and remitting local retail sales taxes for orders sold on the Online Metals marketplace.
How can I showcase certifications for my materials?
We help you manage and display certifications like Material Test Reports (MTRs). Our team can assist with scanning, uploading, and securely storing these documents.
How is Prop 65 compliance handled?
We take care of Prop 65 warnings for items shipped. Once we have the alloy details from you about your materials, our system dynamically publishes the appropriate Prop 65 warning to customers. If any Prop 65 chemicals are present in the alloy, an alert is automatically displayed in the shopping cart, ensuring compliance and transparency.
Additional Questions
Who do I contact for help?
For onboarding and support, contact Elizabeth Dalton at [email protected].
Frequently Asked Marketplace Questions
What products can I sell on the marketplace?
While Online Metals specializes in raw materials, we also supply several other products used in the manufacturing, fabrication, and maker process. With our customers already looking in that space, sellers can sell anything from prefinished parts, machine shop supplies, safety equipment, polishing supplies and more. If your products are used when fabricating raw materials, your customers are on our site.
How do I get paid?
As the seller, you are paid out twice a month based on your sales from the previous invoicing period. For example, if you are paid on March 17th & 31st, you’ll be paid for all the orders you shipped between the 17th and 31st, on the 31st. We will go into further detail during the onboarding process.
How do I track my orders?
You will have access to the Online Metals Marketplace portal, where you can easily see incoming orders, accept them, and mark them as shipped once they are filled. This portal also has a dashboard view to track metrics and manage any communication between Online Metals and the seller regarding order issues.
How does Online Metals make money from partnering with me via Marketplace?
With no upfront fees or long-term commitment, Online Metals only succeeds if you succeed! Online Metals receives a referral fee for each sale made on the marketplace. This referral fee goes towards digital marketing initiatives such as email campaigns, onsite promotions, search and shopping ads, along with credit card and bank fees.
If approved, what kind of support will I receive?
You will be partnered with our first-class marketplace onboarding team to take your brand and revenue to new heights! Our team will guide you along the way to ensure products are merchandised in a way that makes sense to our customers and meets your expectations. If we experience any turbulence, our team will be there until we have smoothed it out.
Continue modifying your quoted cart?