Our professional customer care and quality management teams are here to ensure your project's success. For the easiest ordering possible, most of the technical resources and documentation required for our customers' needs are available right on this website, 24/7.
If you have questions about submitting an order with special requirements, please see our quick guide below with tips for requesting documentation and/or custom information for your online purchase during the check-out process.
For additional special request needs not addressed here, our Quality Manager is ready to help! Contact us online for additional support.
Few online companies are able to offer ISO 9001:2015 certifications. At Online Metals, customers can access this information whenever needed by simply downloading a PDF version of our ISO certification document. Download Online Metals' ISO certification.
JOB AND PART NUMBER REFERENCES
If your order requires internal job and part number references, you can fill in that information during the check-out process. This will ensure that your reference numbers are automatically included on packing lists, certifications and in your order history.
To add this information to your order, in Step 1 of check-out click on the "Add Reference Numbers" box for each applicable item. Then, fill in your details and click "Save." See below for a visual example.
Any requirement related to your order can be included in the "Special Processing/Handling Instructions" box at step 3 of check-out. This may include a request for DFARS only material, certifications of compliance, or other unique processing needs. Each order is hand-processed by our fulfillment team who will ensure your requirements are met. If for any reason we can't meet your requirements or need clarification, we will contact you for more information prior to processing your order.
FREE MILL TEST REPORTS
Items that qualify for Mill Test Reports (MTRs) will be identified in the shopping process. To request free MTRs with your purchase, simply opt-in to include these with your order at check-out. More information regarding MTRs can be found here.