Carreers image at OnlineMetals.com

Jobs at OnlineMetals.com

About Us

Online Metals is a fast-growing e-commerce retailer, with six warehouses across the U.S., a customer service and sales center in Northwood, OH and headquarters in Seattle, WA. We are passionate about our customers and grow the international business by using technology and information to continuously optimize and improve the customer experience. We welcome your new ideas with a platform to bring them to life in a collaborative, action-oriented and growing team. Our organization employs industry best practices to lead the market while offering an opportunity to make a difference with your entrepreneurial contribution in an atmosphere that is challenging and rewarding.


We have you covered…

We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, and paid time off. Our unique office culture supports our professional approach to business with a strong commitment to work-life balance and having fun where you work.


Values we believe in

  • be personable
  • be reliable
  • show fortitude
  • be techno-innovative

How to Apply

To apply for any of the following positions, either e-mail us with your resume and a cover letter to jobs@onlinemetals.com or fax your resume to 206-285-7836. Please, no phone calls.



CAREER OPENINGS



Email and Personalization Marketing Manager

Located in our Seattle, WA Headquarters


ROLE DESCRIPTION


Lead the email communications and web content personalization strategy for a fast-paced, agile digital marketing group in an established e-commerce business, located in Seattle, WA. Each member of our small team is responsible for results and thrives on bringing new ideas from concept to reality. The ideal candidate will balance right and left brain thinking, enjoying both creative problem solving and number crunching to develop sublime solutions for the optimal user experience, conversion and retention of valued customers.


RESPONSIBILITIES


EMAIL PROGRAM

  • Extend current email marketing program: work with marketing director to formulate email list growth strategy, automate campaigns and personalize interactions in scalable, data-driven program.
  • Code, schedule and deploy HTML emails using Bronto email platform.
  • Collaborate with marketing and product teams on email contents and marketing calendar.

CONTENT PERSONALIZATION PROGRAM

  • Use qualitative and quantitative data to understand customer journey from off-site to on-site – define scalable, automated ways to improve experience with personalized content.
  • Work with UX/UI Lead on Experience Testing – leverage tools such as Hotjar, Evergage, Google Analytics to A/B test content experiments.

GENERAL RESPONSIBLITIES

  • Collaborate with marketing and product teams on email contents and marketing calendar.
  • Manage metrics and reporting for programs you own.
  • Create high-impact email and personalization programs that demonstrably grow overall business by improving conversion rate, customer retention, satisfaction and loyalty.

SKILLS

  • HTML / CSS (familiar with specifics of email development for variety of ESPs)
  • Ability to analyze data and campaign performance – use data to inform decision making and formulation of test plans
  • A/B Testing variable content
  • Audience segmentation – ability to define logical audiences and map content
  • Self-motivated and team oriented – eager to be individual contributor that achieves a large impact by collaborating closely with team members

EXPERIENCE

  • 5 Years’ experience working with personalized content and data in email and website platforms
  • Proficient at strategizing and creating automated, data-driven campaigns and reporting metrics
  • 2-5 Years in digital marketing and e-commerce business
  • 2-5 Years working with analytics platform, such as Google Analytics
  • Familiar with product data feeds and 3rd party SAAS applications for delivering dynamic content in e-commerce and email marketing platforms


Customer Service / Inside Sales Representative

Located in our Northwood, OH office


Activities will include:

  • Assisting customer in using our website to place orders or find pricing information
  • Answering questions regarding order status, delivery or questions about materials we offer
  • Answering phone and fax inquiries for quotes
  • Entering orders using our internal entry system
  • Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization
  • Resolving customer requests, questions and complaints – frequently requiring analysis of situations to determine the best use of resources

The ideal candidate will have:

  • 2-5 years customer service or inside sales experience
  • A history of high quality customer service interactions
  • Sales driven and highly motivated
  • Detail oriented and work with a high degree of accuracy
  • Excellent communication and negotiation skills
  • Experience in an environment with high volume call activity
  • Familiarity of iChat live with customers
  • Ability to tactfully handle stressful and difficult situations
  • A history of self-directed work output, with emphasis on being able to manage multiple simultaneous activities
  • A desire to join an organization where efforts result in immediate and tangible results for themselves and the organization
  • Experience with MS Office applications
  • Experience with metals or distribution industries is a plus
  • Familiarity with lean practices/6S/ISO standards will be very helpful

This is a key position within our organization and contributes significantly to our growth and reputation as best in the industry for customer service and sales.