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About Us

Online Metals is a fast-growing e-commerce retailer, with six warehouses across the U.S., a customer service and sales center in Northwood, OH and headquarters in Seattle, WA. We are passionate about our customers and grow the international business by using technology and information to continuously optimize and improve the customer experience. We welcome your new ideas with a platform to bring them to life in a collaborative, action-oriented and growing team. Our organization employs industry best practices to lead the market while offering an opportunity to make a difference with your entrepreneurial contribution in an atmosphere that is challenging and rewarding.

We have you covered…

We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, and paid time off. Our unique office culture supports our professional approach to business with a strong commitment to work-life balance and having fun where you work.

Values we believe in

  • be personable
  • be reliable
  • show fortitude
  • be techno-innovative

How to Apply

To apply for any of the following positions, either e-mail us with your resume and a cover letter to or fax your resume to 206-285-7836. Please, no phone calls.


Customer Service / Inside Sales Representative

Located in our Northwood, OH office

Activities will include:

  • Assisting customer in using our website to place orders or find pricing information
  • Answering questions regarding order status, delivery or questions about materials we offer
  • Answering phone and fax inquiries for quotes
  • Entering orders using our internal entry system
  • Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization
  • Resolving customer requests, questions and complaints – frequently requiring analysis of situations to determine the best use of resources

The ideal candidate will have:

  • 2-5 years customer service or inside sales experience
  • A history of high quality customer service interactions
  • Sales driven and highly motivated
  • Detail oriented and work with a high degree of accuracy
  • Excellent communication and negotiation skills
  • Experience in an environment with high volume call activity
  • Familiarity of iChat live with customers
  • Ability to tactfully handle stressful and difficult situations
  • A history of self-directed work output, with emphasis on being able to manage multiple simultaneous activities
  • A desire to join an organization where efforts result in immediate and tangible results for themselves and the organization
  • Experience with MS Office applications
  • Experience with metals or distribution industries is a plus
  • Familiarity with lean practices/6S/ISO standards will be very helpful

This is a key position within our organization and contributes significantly to our growth and reputation as best in the industry for customer service and sales.