Learn About Online Metals Rewards Terms and Conditions

Online Metals Rewards Loyalty Program Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. IF YOU WOULD LIKE TO PARTICIPATE IN THE ONLINE METALS LOYALTY REWARDS PROGRAM, YOU NEED TO AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE (I.E., PRIVACY POLICY). IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE DO NOT ACCESS OR PARTICIPATE IN THIS PROGRAM.


I. THE ONLINE METALS LOYALTY REWARDS PROGRAM


The ONLINE METALS Loyalty Rewards Program (“Program”) is a rewards program offered by thyssenkrupp OnlineMetals, LLC. (“Online Metals, “us” or “our”). These Terms and Conditions, as well as all additional policies, terms and conditions referenced and incorporated throughout, all of which may be amended from time to time in accordance with applicable legal standards (collectively, the “Terms”), contain information about the relationship between you and ONLINE METALS with respect to the Program.


II. GENERAL


If you would like to enroll in, access, or otherwise participate in the Program, you must read, understand, and unconditionally accept to be bound by these Terms. ONLINE METALS reserves the right to modify these Terms in accordance with rules stipulated in VIII, IX, X, XI and XII. If you do not agree to the Terms, you should not participate in the Program. These Terms constitute a legally binding agreement between ONLINE METALS and each individual who enrolls in or otherwise participates in the Program. These Terms do not alter in any way the terms and conditions of any other agreement you may have with ONLINE METALS for other products or services, including the ONLINE METALS general Terms and Conditions or ONLINE METALS Policies and Procedures.


Our Privacy Policy is incorporated into these Terms and governs your participation in the Program. Please read the Privacy Policy at https://www.onlinemetals.com/en/privacy-policy carefully to understand how ONLINE METALS collects, uses, and discloses information about customers, how to update or change your personal information, and how we communicate with you.


III. ELIGIBILITY


The Program is only open to qualifying consumers who are of legal age, residents of United States and who is an ONLINE METALS Customer.


A. General.


• Each ONLINE METALS Customer has already registered their account on the ONLINE METALS website in connection with the conclusion of the ONLINE METALS Terms and Conditions.


• Each ONLINE METALS Customer is limited to one account used for purposes of the Program, and only one account may be associated with each email address.


• Customers invited to join an ONLINE METALS special pricing program will no longer qualify to earn Sparks or Rewards and will not be able to participate in the Program.


• Your Sparks earned, Reward Coupons and other benefits do not have a cash value and may not be exchanged, transferred, traded, auctioned, or sold.


• Corporations, businesses, nonprofit organizations, governmental agencies, or other entities may be able to participate in the Program. ONLINE METALS may disqualify any such entity discovered to be in the Program, which may include forfeiture of previously issued but unused Sparks, Rewards, discounts, similar coupons or benefits. 


IV. ENROLMENT


The ONLINE METALS customers who accept ONLINE METALS Terms and Conditions with ONLINE METALS will be entitled to enjoy the benefits offered by the Program if they affirmatively agree to the Terms. All purchases prior to the date at which consumer concluded the ONLINE METALS Terms and Conditions, or prior to joining of the Program by ONLINE METALS, whichever is later, may not be counted toward nor applied to the Program.


V. ABOUT THE ONLINE METALS LOYALTY REWARDS PROGRAM


The ONLINE METALS Loyalty Rewards Program is one way in which ONLINE METALS endeavors to reward and thank loyal Customers for patronizing our business and purchasing ONLINE METALS products. ONLINE METALS based on a customer's qualifying Tier qualifying purchases that are shipped to the Customer can earn and accumulate “Sparks” on the order. In some instances, “Sparks” can be accumulated and then used toward acquiring coupons (“Reward Coupon”) that can then be applied to qualifying materials on future regular online orders. In other instances, Sparks will determine a member status toward percentage-based discounts.


Qualifying Purchases Towards Status and Rewards: Unless specified in writing by us, all Qualifying Purchases must be shipped to the customer for purchases to be credited to the Loyalty Program towards the next discount or benefit. Final costs of Qualifying Purchases of a Regular Order are calculated after all discounts are applied and before shipping fees, handling fees, and/or taxes are imposed. Purchases Flash Sales and Promotions may not qualify for the redemption of Reward Coupons (“Qualifying Purchase(s)”), unless stated in writing by us.


If ONLINE METALS products from a Qualified Purchase earns Sparks are subsequently returned or cancelled, the balance of the Sparks previously earned will also be adjusted to reflect the unearned value. The previously earned Reward Coupon is not reuseable.


Sparks Earn Rate: ONLINE METALS Customers can earn 1 Spark for every $1 spent on all Regular, Qualifying Materials for orders and Promotional items, unless stated by us.


a. Sparks can be in a “pending status” for 48–72 hours and will only be awarded upon shipment of a purchase.


b. Sparks are equal to one United States Dollar, less shipping and handling fees, taxes and discounts, ONLINE METALS and other accumulated promotional discount(s).


c. Sparks to Redeem are reset to $0 after the specified time in the Loyalty Wallet. There is no limit to the number of Sparks that can be earned per calendar month. There is no renewal fee nor action needed to keep your Loyalty account. 


Definitions: Reward Coupons: A dollar-off-value coupon that is acquired through the redemption of “Sparks.” A percentage off coupon is acquired by achieving and maintaining a Status Tier through order purchases frequency and total value of the purchases for the specified period.


ONLINE METALS Anniversary: The date falling exactly one, two, three, etc. years after the consumer entered the Program.


Note that: 1. Sparks may be awarded 24 hours after processing and shipment of an order.


2. A Spark is earned for one United States Dollar spent on Qualifying Purchases, less shipping and handling fees, and taxes. In addition to regular, full-price purchases, Sparks can be earned on Flash Sales and Promotions when specified. Sparks are not earned, however, through invite only discount priced materials, quotes, by special pricing customers and buyer groups, and similarly excluded products and programs.


Sparks Earned for US Dollar Discounts: Sparks will automatically expire 90 (ninety) days from the date of earning by way of a shipped purchase and may only be redeemed prior to their date of their expiration. Any remaining Sparks balance will carry forward to be saved in the Rewards Wallet located on your customer account (“Rewards Wallet”) and stored for future use or until their expiration. The Rewards Wallet is made available by logging into your ONLINE METALS Customer account (“MyAccount”). There is no minimum qualifying purchase required to redeem a Dollar discount Reward; however, the purchase must be greater than or equal to the value of Reward discount. 


Sparks Earned for Status Tier Percentage Discounts: ONLINE METALS Customers accumulate Sparks through qualifying purchases, which determines the Status Tier to be eligible for Percentage Based Discount Coupons. Status Tier Percentage Discounts are valid for the duration the Customer qualifies for the Status Tier.


Sparks Values and Tier Rewards and Benefits are outlined on the Loyalty Program page: https://www.onlinemetals.com/en/loyalty-program


Benefits


VI. REWARD COUPON REDEMPTIONS


A. Each activated and issued “Reward Coupon” can be redeemed only during its stated redemption window listed in your Rewards Wallet. The redemption window for the “Reward Coupon” is 90 (ninety) days from issuance of the Reward Coupon (“Redemption Window”), unless specified. And any “Reward Coupon” that is unused in the Customer’s Rewards Wallet will expire after that Redemption Window. The Redemption Window for your “Reward Coupon” and other coupon details may also be found on the Rewards Wallet and other communications issued by Online Metals. The “Reward Coupon” will be applied to Qualifying Materials after total purchase less any other discounts, less shipping, handling, and taxes.


B. A “Reward Coupon” may be redeemed by copying an individualized coupon code generated in the Rewards Wallet and inserting into the applicable coupon code field during checkout.


C. A “Reward Coupon” may not be redeemed (1) to purchase ONLINE METALS branded apparel, custom quotes, used for pre-set special pricing to customers, or gift cards; (2) applied toward charitable donations; (3) for a refund or as cash value; (5) to pay for any services or fees, including taxes and handling, or cancellation fees,; (6) after a Customer account is canceled or terminated; (7) should a Customer upgrade their account to a invite only special pricing account; (8) in combination with any other ONLINE METALS issued coupon, unless specified;


D. If ONLINE METALS products purchased earning “Reward Coupons” are subsequently returned or price-adjusted, the value of the Sparks previously earned and/or the amount of the product refund will be adjusted to reflect any unearned value. Return value or merchandise purchased with Reward Coupons may be subject to the relevant adjustment.



E. “Reward Coupons” may not be exchanged or returned for another product or service or reimbursement. If you cancel or return products in whole or in part and Sparks were applied to your order, you may only receive Sparks for the portion of the Products not returned. The Sparks of such order will be removed from your Rewards Wallet and cannot be reused or reissued.


F. Only one “Reward Coupon” may be applied per Regular Order or as otherwise specified.


G. “Reward Coupon” is nontransferable.


H. “Reward Coupons” shall expire on the date noted in the Customer’s account, no less than 90 days from the date of issuance of the “Reward Coupon” unless otherwise stated.


VII. OTHER PROGRAM FEATURES & BENEFITS


Offers: Members will receive several time-bound special offers throughout each twelve (12)-month period. Offers may include, but are not limited to, additional percent-off and dollar-off coupons, double or triple Sparks with purchase and similar time-bound special only available while supplies last.


Limited-Time Promotions: ONLINE METALS may, in its sole discretion, run special limited-time promotions available only to Customers, or select members within a qualifying Customer Status Tier.


Other Benefits: ONLINE METALS may, in its sole discretion, provide additional Program features and Benefits to Customers, whether made available for a limited time or on a consistent basis.


VIII. PROGRAM ACCOUNT ACCESS & MEMBER COMMUNICATIONS


You may access the Program and view your membership Tier level, Activity and Sparks balance in your Wallet as well as view the most current Program information and these Terms and Conditions and through your ONLINE METALS Loyalty Program landing page at: https://www.onlinemetals.com/en/loyalty-program-termsandconditions.


IX. PROGRAM MODIFICATION AND TERMINATION


The Program, its Benefits, and the interpretation or application of its Terms are offered at the sole discretion of ONLINE METALS. ONLINE METALS reserves the right to modify the Terms from time to time, in accordance with notice requirements as required under applicable law. Any material changes to these Terms will be sent to your email address provided to ONLINE METALS at the time of joining rewards. Any changes to the Terms will not affect your rights acquired based on the previous version of the Terms. The new Terms will be also posted at https://www.onlinemetals.com/en/loyalty-program-termsandconditions. Following receipt of notice of changes to these Terms, if you do not agree to the new Terms, you should discontinue participation in the Program.



X. ONLINE METALS PROGRAM ACCOUNT CLOSURE


ONLINE METALS may, in its sole discretion, decide to close the Program. The information on the closure of the Program will be sent to Program Members seven (7) days before the closure of the Program. The closure of the Program will not affect the rights of the Program Members acquired before the closure of the Program by ONLINE METALS. After the closure of the Program, your accumulated earned Sparks and Reward Coupon balance will be deactivated and invalidated.


Program Members who desire to close their account may do so by calling ONLINE METALS Customer Service at 888-527-3331 from Monday-Friday 8am-5pm Pacific Standard Time.


In addition, ONLINE METALS may close any Program account or membership if a Program Member becomes ineligible at any time, including if the Program account appears to be used for a commercial purpose such as resale or if the Program Member’s account is otherwise associated with abusive or fraudulent activity, or if the member is invited to a special prices program. In the event of such a violation, ONLINE METALS reserves the right to invalidate improperly awarded or issued Sparks, Reward Coupons or Benefits to close your member account altogether and disqualify you from participation in the Program.


If you cancel your Program account or it is cancelled by ONLINE METALS due to the above reasons, your accumulated earned Sparks and Reward Coupon balance will be deactivated and invalidated.


XI. ADDITIONAL TERMS


a. Entire Agreement: You must agree to comply with the Terms of this Membership Agreement as well as the ONLINE METALS Privacy Policy at https://www.onlinemetals.com/en/privacy-policy.


b. Privacy Policy: To enroll or otherwise participate in the Program, you must acknowledge and agree that the information you provide as a member of the Program will be released to ONLINE METALS affiliates as well as third parties to carry out the Program on ONLINE METALS’ behalf and will otherwise be handled in accordance with the ONLINE METALS Privacy Policy at https://www.onlinemetals.com/en/privacy-policy.


c. Trademarks: “Online Metals,” as well as related product and service names, design marks, and slogans, are registered trademarks of thyssenkrupp OnlineMetals, LLC.


. d. The Terms are governed by United States law.


XII. CONTACT US


For information about the Program and your membership, contact us at:


thyssenkrupp OnlineMetals, LLC


8001 ThyssenKrupp Pkwy


Northwood, OH 43619


[email protected]


Toll free: 888-527-3331 from Monday-Friday 8am-5pm Pacific Standard Time