Processing and Shipping
Shipping Your Order
Online Order Pickup
Save money by picking up your order! Online order pickup service is available if you're located within the vicinity of any of our six warehouse locations. We'll send you an email to let you know when your order is ready for pickup, with most orders processed within a few hours.
Orders completed by 3PM ships same day! This is our main method of shipping. Most of the continental US is within a 1-2 business day delivery via UPS Ground. We also offer 3-Day, 2-Day, and Next Day Air business day shipping to suit your needs and budget.
The maximum UPS shipping sizes are:
- Max weight - 150 lbs (68 kg)
- Max length on long pieces - 96"
- Max size of flat pieces - 36" x 48"
Use your own UPS account!
Set up your UPS account by following these steps.
UPS SurePost is a new shipping method combining the speed of UPS with the affordability of USPS. The order is picked up and shipped by UPS to you, often times utilizing USPS to deliver the final leg of the packages journey to its destination.
To qualify, the order must be under 10 lbs and be less than a cubic foot in size.
This method is slightly slower than UPS Ground, an extra 1-2 business days, but it's extremely cost effective. It excels for smaller orders where low cost for shipping is the most important concern.
Also, unlike UPS Ground, UPS SurePost can be delivered to PO boxes!
UPS SurePost Overview:
- Less expensive than UPS Ground service
- Delivery PO Boxes, residential Saturday deliveries too
- For packages up to 12"x 12" and no more than 10 lbs
- Factor 1-2 additional days for delivery
Save money with our unbeatable freight rates! Some large orders qualify for freight, and if you can wait for your order freight shipping is great option to save on costs.
If your material is longer or heavier than UPS limits then we ship to you by freight using R+L Carriers. Please note that your order must be delivered to a business address, and if it is between 240-288”, and your delivery location is a major urban area, please contact us to make sure that they are able deliver to your location.
Please note that R+L does not show up every day unless we schedule a pickup. As such, the earlier in the day a freight order is placed, the more time we have to ensure your order is shipped quickly.
Third Party Shipping (FedEx, DHL, etc.)
We don’t have contracts with third party shippers such as FedEx or DHL. If you want to ship via these companies, we can, but you need to provide a valid account number that we can use. We do not advise using third party shippers as there are often delays with coordinating a timely pick up.
Depending on the size and lengths of your order, we may split the shipment into separate packages to make sure each item is properly secured and protected.
We always try to ship from the warehouse closest to you, though sometimes depending on inventory we may have to ship part of the order from the next closest warehouse.
We will notify you along with an estimate of when your items will be back in stock.
Have a unique circumstance or can’t find the information your looking for? Feel free to contact us to get your shipping questions and your order on its way to you.
Processing Your Order
After your order is placed online we begin the fulfillment process during our business hours of Mon-Fri 8 am-5 pm. Every order is cut-to-size from mill length sheets or bars and hand-packaged just for you. Each piece of new material (never scrap) is carefully processed with strict quality controls to ensure your order arrives exactly how you want it.
Each of our facilities is equipped with saws and shears to cut both long and sheet stock materials. In addition, our Wallingford, CT facility has a plate saw capable of cutting up to 3" thick aluminum, brass, and copper alloys.
To ensure your materials arrive in the best condition possible, we've collaborated with local manufacturers to design custom shipping packages that support the unique characteristics of fabrication materials.
Our tubes are designed to protect long, heavy pieces and to prevent bending or crushing, while minimizing shipping expense for you. We also take extra care in packaging sheets to ensure that delicate corners do not bend or warp in the shipping process.
Our specially designed sheet packages fit most standard cut size dimensions. For larger items, we custom build packaging using triple walled corrugated pad and v-board to protect your material during shipment..
Zero Waste Commitment
This planet is the only one we’ve got, and we believe it is important to take care of it. For this reason, our customized packaging helps increase efficiency and reduce waste. Additionally, we recycle all of the remnants from our cut pieces. Lastly, we work with suppliers who focus on environmentally friendly metals production and recycling.