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Processing and Shipping

Processing Your Order

Moments after your order is placed online we begin the fulfillment process. Every order is cut-to-size from mill length sheets or bars and hand-packaged just for you. Each piece of new material (never scrap) is carefully processed with strict quality controls to ensure your order arrives exactly how you want it.

Cutting Metals and Plastics

Each of our facilities is equipped with saws and shears to cut both long and sheet stock materials. In addition, our Northwood, OH and Wallingford, CT warehouses have additional specialist saws and are able to quickly process thicker plate (up-to 0.5 inch depending on material). All long and sheet stock is cut with a tolerance of +0.125” / -0.0”.

Shipping Your Order

Since orders often contain materials of varied dimensions, we may split your order into separate packages to make sure that each item is properly padded and secured in the optimal way to prevent damage during shipping.

Similarly, we always try to ship from the warehouse closest to you. Sometimes we may not have enough pieces or a long enough piece at that location, in which case we’ll ship that piece from the next closest facility that has inventory.

If there are any backorders, we will notify you of them along with an estimate on when they will be back in stock.

Protective Packaging

To ensure your materials arrive in the best condition possible, we've collaborated with local manufacturers to design custom shipping packages that support the unique characteristics of fabrication materials.

Our exclusive tubes are designed to protect long, heavy pieces and to prevent bending or crushing, while minimizing shipping expense for you. We also take extra care in packaging sheets to ensure that delicate corners do not bend or warp in the shipping process.

Our specially designed sheet packages are customizable to accommodate each specific piece being shipped and are trimmed with specialty v-board and corners to maintain structure and safeguard your sheet during shipping.

Freight Requirements

Full lengths and items that are too heavy to ship through UPS can be shipped by freight. Some items can only be shipped via freight. Each freight order is expertly packaged with custom pallets to secure your items and prevent damage in transit.

Zero Waste Commitment

This planet is the only one we’ve got, and we believe it is important to take care of it. For this reason, our customized packaging helps increase efficiency and reduce waste. Additionally, we recycle all of the remnants from our cut pieces. Lastly, we work with suppliers who focus on environmentally friendly metals production and recycling.