Online Metals Privacy Policy

Last Updated on: August 23, 2024

Privacy Policy

This Privacy Policy describes how thyssenkrupp OnlineMetals, LLC (“we,” “us,” or “our”) collects, uses, shares, and protects personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions.

You can jump to particular topics by going to the headings below:

Information We Collect
How We Use Information
How We Share Information
Your Choices
How We Protect And Retain Information
Transmission Of Information To Other Countries, States, And Provinces
Third-Party Applications/Websites
Changes To This Privacy Policy
Contact Information
Additional Information For California Residents
 

Information We Collect

We collect information about you in a variety of ways depending on how you interact with us and our website, mobile applications, products, and services, including:

• Directly from you when you provide it to us, such as when you register for an account, request a quote, sign up to receive communications from us, place an order/make a purchase, or contact us by phone, email, or otherwise.
• Automatically through the use of cookies, server logs, and other similar technologies when you interact with our website, advertisements, and emails.
• From other sources, including, for example, our affiliates, business partners, service providers, online social media networks, financial institutions (e.g., your bank or credit card company), marketing partners, marketing or advertising networks, other third parties, and publicly available sources.

The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.

How We Use Information

In addition to the purposes and uses described above, we use information in the following ways:

• To identify you, or otherwise verify your identity, when you visit our website and/or to maintain your account.
• To provide our products and services, for example by confirming your order, billing, and shipping information, processing your payments, delivering your products, and communicating with you regarding your order.
• To develop new products and services.
• To improve our services and product offerings, including by learning more about your preferences to help personalize your experience with us.
• To streamline the checkout process.
• To conduct analytics, such as analyzing trends and statistics in connection with our businesses, including measuring the success of marketing campaigns and compiling statistics about usage and response rates.
• To communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues, or feedback or to send you information regarding our website, changes to our terms, conditions, or policies, or other administrative matters.
• To send marketing and promotional materials, including information relating to our products, services, sales, contests, sweepstakes, or promotions, or those of our business partners.
• To administer and fulfill our contests, sweepstakes, and other promotions.
• To detect and protect against malicious, deceptive, fraudulent, or illegal activity, including violation of our policies and terms and conditions, security incidents, and harm to the rights, property, or safety of our company and our users, employees, or others.
• To debug, identify, and repair errors that impair existing intended functionality of our website and/or mobile applications and ensure they operate properly and efficiently.
• To comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
• For internal administrative purposes, as well as to manage our relationships.
• For such other purposes as you may consent (from time to time).

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose.

To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.

How We Share Information

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose personal information in the following situations:

• Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, our business, or our assets, or merges or plans to merge with our company, we will also share information with that company, including at the negotiation stage. Your information may also be disclosed in the event of any reorganization, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding).
• Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
• Partner Promotion. We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide, as well as other information (such as your device’s physical location combined with information about what advertisements you viewed), will be shared with us and with them. Their use of your information is not governed by this privacy policy.
• Service Providers. We may share your information with service providers. Among other things, service providers may help us to administer and host our website, store data, analyze data, conduct surveys, provide technical support and customer service, provide IT infrastructure, provide email delivery and administration, process payments, assist in the fulfillment of orders, and provide auditing or similar services.
• Third-Party Advertising Companies. We may use third-party advertising companies to serve advertisements when you visit our website. These companies may use information about your visit to our website to provide advertisements about goods and services that may be of interest to you and may place cookies or similar technologies on your browser.
• Other Disclosures with Your Consent. We may disclose your information to other third parties when we have your consent or direction to do so.

Your Choices

Some jurisdictions give you a right to make the following choices regarding your personal information:

• Access to Your Personal Information. You may request access to your personal information or confirmation that we have and process information about you. In certain limited circumstances, you may also request to receive access to your data in a portable, machine-readable format.
• Changes to Your Personal Information. We rely on you to update and correct your personal information. Our website may allow you to modify your account profile. If our website or applications do not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. You may ask us to correct information that is inaccurate or incomplete. Note that we may keep historical information in our backup files as permitted by law.
• Deletion of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another business purposes.
• Opt-out of Targeted Advertising. Although we do not “sell” your personal information for money, we may use some of your personal information for advertising performance analysis, use your information for audience modeling for ongoing advertising, disclose your information to data brokers, and/or participate in data co-ops, which may constitute a “sale” under certain privacy laws. You may opt out of online tracking-based targeted advertising (e.g., cookies) by clicking the “Do Not Sell or Share My Personal Information” link in our cookie preference center. Please note that if you change browsers or computers, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt out of other forms of targeted advertising through our cookie preference center.
• Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
• Online Tracking. We do not currently recognize the “Do Not Track” signal.
• Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
• Promotional Text Messages. If you receive a text message from us that contains promotional information, you can opt-out of receiving future text messages by replying “STOP.”
• Revocation of Consent. Where we process your personal information based upon consent, you may revoke consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services.

Please note that not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the rights described above through our online portal  or by contacting us as indicated in the Contact Information section below. If you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal.”

Note that, as required by law, we will require you to prove your identity. We may verify your identity by email. Depending on your request, we will ask for information such as your name, the item(s) included in your last order from us, or the date of your last order from us. Verification may also require you to log into your account if you have one. Under certain circumstances, we may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct, or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach signed permission from the consumer indicating that you are able to act on another person’s behalf.

How We Protect And Retain Information

No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our applications permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

We retain your personal information for only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

Transmission Of Information To Other Countries, States, And Provinces

As a multi-national company, we transmit information between and among our affiliates. As a result, your information may be transferred to and processed in a foreign country, state, or province.

Third-Party Applications/Websites

For your convenience, we may provide links to, or otherwise make available through our website or applications, other websites, other applications, and third-party content or services that we do not own or operate. The websites and third-party content to which we link may have separate privacy notices or policies. Please note that we have no control over the privacy practices, websites, or services that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about such third party’s privacy practices.

Changes To This Privacy Policy

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at Privacy Rights Page Inquiry (formcrafts.com) or contact us at (888) 527-3331. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Additional Information For California Residents

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Policy.

• California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the information in the Contact Information section above.
• California Notice of Financial Incentive. We offer programs that provides certain perks, such as rewards, discounts, and exclusive offers (the “Reward Programs”). When you sign up for a Reward Program, we will ask you to provide your name, email address, and in some cases, your telephone number. Under California law, our Reward Programs might be interpreted as “financial incentive” programs as they involve the collection of personal information. We do not assign a monetary value to the information we collect. Based on our reasonable estimate, the value of your personal information to us is related to the value of the free or discounted products or services that you obtain when you redeem points. This value is based on the expense related to offering those free or discounted products or services. You may withdraw from participating in the Reward Programs at any time by contacting us at the address described in the program terms and conditions. Visit the subscribe page to join the program.
• Notice of Collection. The table below describes the categories of personal information we collect, disclose for a business purpose, “sell” and/or “share” (as those terms are defined by California law). Please note that in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. We do not knowingly sell the personal information of minors under 16 years of age. As discussed elsewhere in this Privacy Policy, we use cookies and similar tracking technologies for purposes of targeted advertising. For more information, please see the portions of this Privacy Policy discussing cookies and similar tracking technologies and/or the Cookie Preference Center. For details regarding how we use personal information, please see the Information We Collect section of this Privacy Policy. For information regarding how long we retain personal information, please refer to the How We Protect And Retain Information section of this Privacy Policy.

• California Sensitive Information Disclosure. We collect the following categories of sensitive personal information (as defined under California law):

Effective Date:   August 23, 2024

Last Update:      August 23, 2024 (Ver. 1)