Let’s Grow Together

As an established e-commerce company that thinks like a start-up, Online Metals offers many different career paths, with each opportunity having a big impact on the overall success! We are building a culture where amazing people (like you) can do their best work and disrupt the age-old manufacturing industry!

What is Online Metals?

Online Metals, a division of the global thyssenkrupp brand, is a fast-growing Seattle-based e-commerce retailer with 6 fulfillment locations and 2 order pickup locations across the U.S. We are passionate about our customers and solving global supply chain problems through technology, information, and providing a top-class experience. It is our mission to not only supply materials, but to be a reliable partner that helps take our customer's passion and business to the next level! That is how we'll build an organization that will leave its mark on the world!

We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.

Customer Service

Customer Service Representative

Northwood, OH
The Customer Service Representative is a key member of the OnlineMetals team, focused on delivering fast, accurate, and friendly support to our customers. This role is responsible for assisting customers with orders, website navigation, product questions, and order status inquiries. Customer Service plays a critical role in maintaining OnlineMetals’ reputation for best-in-class service.

RESPONSIBILITIES

• Assist customers with placing orders and navigating the OnlineMetals website
• Answer questions regarding order status, delivery, and available materials
• Respond to incoming phone, chat, and fax inquiries
• Enter orders accurately using internal systems
• Resolve customer requests, questions, and complaints by assessing situations and determining the best solution
• Partner with internal teams to ensure timely resolution and customer satisfaction
• Escalate larger-volume or complex inquiries to the appropriate sales teams when needed

EXPERIENCE & SKILLS

• Strong customer-first mindset
• Detail-oriented and work with a high degree of accuracy
• Excellent written and verbal communication skills
• Comfortable working in a high-volume contact environment
• Experience with live chat or e-commerce support tools
• Ability to remain calm, professional, and solution-focused in stressful situations
• Proven ability to manage multiple tasks and shifting priorities

QUALIFICATIONS

• 2-5 years customer service or inside sales experience
• Demonstrated history of high-quality customer service interactions
• Experience with Microsoft Office
• Experience in metals, manufacturing or distribution industries is a plus
• Familiarity with lean practices or ISO standards will be very helpful

Inside Sales Representative

Northwood, OH
The Inside Sales Representative plays a critical role in driving revenue growth while delivering exceptional customer experiences. This position focuses on quoting, order management, and identifying opportunities to support and grow customer accounts. Inside Sales partners closely with Customer Service and our parent organization’s sales hubs to ensure customers receive the right materials, solutions, and service.

RESPONSIBILITIES

• Prepare and respond to inbound quote requests via phone, chat, and email
• Enter and manage orders using internal systems with a high degree of accuracy
• Assist customers with product selection, pricing, and availability
• Identify larger-volume or strategic opportunities and successfully transition them to appropriate sales hubs
• Build rapport with customers and support repeat business
• Resolve order issues, concerns, and special requests
• Collaborate with internal teams to ensure smooth order execution and customer satisfaction

EXPERIENCE & SKILLS

• Sales-driven and results-oriented mindset
• Strong communication, negotiation, and problem-solving skills
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, high-volume sales environment
• Ability to manage multiple opportunities and priorities simultaneously
• Confident handling objections and complex customer needs
• Self-directed with a strong sense of ownership and accountability

QUALIFICATIONS

• 2–5 years of inside sales or sales-focused customer service experience
• Proven success in a high-volume or transactional sales environment
• Proficiency with Microsoft Office
• Experience in metals, manufacturing, or distribution industries is a plus
• Familiarity with Lean practices or ISO standards is helpful

Operations

Warehouse Associate

Wallingford, CT
This is a key position within our organization and contributes significantly to our growth and reputation as the best in the industry for quality and speed in processing and delivery.

RESPONSIBILITIES

• Pull inventory from storage before cutting.
• Use band saws and shears to cut metals to customer requirements.
• Record inventory transactions.
• Return inventory to storage.
• Wrap and package customer orders to protect them in shipment.
• Assist in the receiving and storage of materials.
• Assist in keeping the warehouse work areas clean and straight.
• Basic ability to read and understand fractions and decimals.

EXPERIENCE & SKILLS

• Must be fast and efficient.
• Able to lift at least 50 pounds by yourself.
• Must be familiar with computers and able to enter basic data.
• Familiarity with high-volume production environments is desired.
• Forklift experience is not required for this position.
• Metals experience is helpful but not required - we will train.
• Ability to multi-task and prioritize in a fast-paced environment. Strong attention to detail.

Warehouse Associate

Portland, OR
This is a key position within our organization and contributes significantly to our growth and reputation as the best in the industry for quality and speed in processing and delivery.

RESPONSIBILITIES

• Pull inventory from storage before cutting.
• Use band saws and shears to cut metals to customer requirements.
• Record inventory transactions.
• Return inventory to storage.
• Wrap and package customer orders to protect them in shipment.
• Assist in the receiving and storage of materials.
• Assist in keeping the warehouse work areas clean and straight.
• Basic ability to read and understand fractions and decimals.

EXPERIENCE & SKILLS

• Must be fast and efficient.
• Able to lift at least 50 pounds by yourself.
• Must be familiar with computers and able to enter basic data.
• Familiarity with high-volume production environments is desired.
• Forklift experience is not required for this position.
• Metals experience is helpful but not required - we will train.
• Ability to multi-task and prioritize in a fast-paced environment. Strong attention to detail.

Warehouse Associate

Northwood, OH
This is a key position within our organization and contributes significantly to our growth and reputation as the best in the industry for quality and speed in processing and delivery.

RESPONSIBILITIES

• Pull inventory from storage before cutting.
• Use band saws and shears to cut metals to customer requirements.
• Record inventory transactions.
• Return inventory to storage.
• Wrap and package customer orders to protect them in shipment.
• Assist in the receiving and storage of materials.
• Assist in keeping the warehouse work areas clean and straight.
• Basic ability to read and understand fractions and decimals.

EXPERIENCE & SKILLS

• Must be fast and efficient.
• Able to lift at least 50 pounds by yourself.
• Must be familiar with computers and able to enter basic data.
• Familiarity with high-volume production environments is desired.
• Forklift experience is not required for this position.
• Metals experience is helpful but not required - we will train.
• Ability to multi-task and prioritize in a fast-paced environment. Strong attention to detail.

Warehouse Associate

Los Angeles, CA
This is a key position within our organization and contributes significantly to our growth and reputation as the best in the industry for quality and speed in processing and delivery.

RESPONSIBILITIES

• Pull inventory from storage before cutting.
• Use band saws and shears to cut metals to customer requirements.
• Record inventory transactions.
• Return inventory to storage.
• Wrap and package customer orders to protect them in shipment.
• Assist in the receiving and storage of materials.
• Assist in keeping the warehouse work areas clean and straight.
• Basic ability to read and understand fractions and decimals.

EXPERIENCE & SKILLS

• Must be fast and efficient.
• Able to lift at least 50 pounds by yourself.
• Must be familiar with computers and able to enter basic data.
• Familiarity with high-volume production environments is desired.
• Forklift experience is not required for this position.
• Metals experience is helpful but not required - we will train.
• Ability to multi-task and prioritize in a fast-paced environment. Strong attention to detail.

Warehouse Associate

Dallas,TX
This is a key position within our organization and contributes significantly to our growth and reputation as the best in the industry for quality and speed in processing and delivery.

RESPONSIBILITIES

• Pull inventory from storage before cutting.
• Use band saws and shears to cut metals to customer requirements.
• Record inventory transactions.
• Return inventory to storage.
• Wrap and package customer orders to protect them in shipment.
• Assist in the receiving and storage of materials.
• Assist in keeping the warehouse work areas clean and straight.
• Basic ability to read and understand fractions and decimals.

EXPERIENCE & SKILLS

• Must be fast and efficient.
• Able to lift at least 50 pounds by yourself.
• Must be familiar with computers and able to enter basic data.
• Familiarity with high-volume production environments is desired.
• Forklift experience is not required for this position.
• Metals experience is helpful but not required - we will train.
• Ability to multi-task and prioritize in a fast-paced environment. Strong attention to detail.